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Quality-warranty-Service

Orisol Quality Statement.
Orisol Asia will not rest until the good is better and the better is Best !

Quality Assurance
Orisol Asia provides craftsmanship problem free systems and ensures its production machinery and spare parts line through highly trained Engineers and technicians and through State-of-the-art computer-controlled equipment.
Each machine manufactured undergoes exacting work and factory tests, under normal conditions and environmental extremes, to ensure it meets ORISOL ASIA quality requirements. A machine with these standards ensures many years of valuable, productive service to shoemakers Worldwide.

Warranty terms
Orisol warrants craftsmanship free problems systems. The warranty period is of 6 months from purchase date for all electronic components. This warranty coverage does not include movable and wear and tear mechanical components.

Warranty Coverage Exclusions

Any repair or maintenance of parts which is required due to causes of damage not attributable to normal wear and tear, including, without limitation, any System malfunction or damage due to the elements, accident, casualty, catastrophe or the like, improper or unauthorized use or modification of the System, or tampering with or attempts to repair, modify or alter the System, modifications or connection of accessories or addition, specification changes, unsuitable environmental conditions, unsuitable power supply or the customer’s failure to follow routine maintenance instructions, will not be included in the Support Services and will be provided to the customer, to the extent available, at Service Provider’s or ORISOL ASIA’s prevailing rates for travel, per diem, labor and parts, depending on the party providing the service.

Third Party Components

ORISOL Systems are partially comprised of third parties components. Changes made in the third party components or the cessation of their production or maintenance may require modifications in the ORISOL System. The customer shall be entitled to purchase these modifications at preferred rates.  The Service Provider shall implement the change and/or addition of the Products.

• Force Majeure

• ORISOL ASIA  shall not be held liable for any breach of service caused by Force Majeure. Force Majeure includes, but is not limited to, changes in state legislation, governmental acts, strikes, wars, floods, explosions, storms etc.

• Hardware Services

• Hardware Changes

Some New Features may require a change and/or addition in Hardware in the Customer’s configuration. The customer shall be entitled to purchase an upgrade at preferred rates.  The Service Provider shall implement the change and/or addition of the Products.

 

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